Fundraising

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You are in: Home > Fundraising > FAQs And Contacts > Fundraising Standards Board

Fundraising Standards Board

Chest, Heart & Stroke Scotland is committed to ensuring that we are completely open and transparent about our fundraising.

As a member of the Fundraising Standards Board's self-regulatory scheme you can Give With Confidence, knowing that we comply with its principles:

• We are committed to high standards
• We are honest and open
• We are clear
• We are respectful
• We are fair and reasonable
• We are accountable

If you would like to find out more visit the Fundraising Standards Board website.

Compliments or complaints

We always aim to provide the highest level of customer service to all of our supporters. However, if you are not satisfied with the level of service provided, we have a complaints procedure and welcome all feedback.

You may, however, also want to give positive comments on the service you have received. These are just as important, as they tell us what we are doing right.

CHSS aims to:

• Treat all complaints seriously
• Resolve complaints promptly and deal with them effectively
• Learn from complaints and take action to improve our service

Get in touch

• If you have a complaint regarding any aspect of our fundraising, please see our Fundraising Complains Procedure or contact: 0131 225 4800 / fundraising@chss.org.uk for more information.
• If you have complaint about any other aspect of our services, you would like to tell us about something we are doing well, or if you have any other feedback, please use our General Feedback Form or contact 0131 225 6963 / admin@chss.org.uk for more information.